Shipping & Returns

Shipping options

Shipping Rates

Ground
$12
1-5 business days from date of shipment
2-Day
$15
2 business days from date of shipment
Standard Overnight
$20
1 business day from date of shipment
Priority Overnight
$25
Arrives by 1PM next business day
Add Signature Service for $5.25
Orders shipping to Hawaii or Alaska must ship Priority Overnight

Weekly Shipping Schedule

We do not ship same day. Orders will be shipped on the next business day.

Orders placed on Thursday will be shipped on Monday, even if Overnight is selected.

2-day shipping orders placed on Wednesday will ship out on Monday.

No shipping to P.O. Boxes. We highly suggest overnight shipping in warm climates.

Return policy

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate the issue and make it right.

Exceptions and non-returnable items

Due to the perishable nature of our product, we cannot accept returns on items not damaged or defective.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method. Please remember it can take some time for your bank or credit card to process and post the refund.

FAQs

How do I track my order?
When your order ships, you will receive an email which includes your tracking number. If you have trouble tracking your order, please give us a call and we can assist you in contacting FedEx
Do you include ice on the package?
We include ice packs in orders going to warm climate at no charge to you!
Can I add Signature Service?
FedEx has permission to leave packages at the recipient's address if no one is there to sign for it; however, FedEx may require a signature for delivery, in which case the recipient will need to follow up with FedEx. Sleek Gourmet Chocolate is NOT responsible for packages stolen or damaged after they are delivered to the address specified by the customer. We suggest shipping to a daytime/business location when possible. You can select "Signature Required for Delivery" option on the checkout page for an additional charge of $5.25. If you select Signature Required for Delivery, your package will not be delivered unless it is signed for. If no one is present, FedEx will make two more attempts before they return the package to us. Sleek Gourmet Chocolate will not refund purchases if the product is damaged or melted after the first delivery attempt or if it is returned to us by FedEx.